Terms of Service
These terms govern your use of Costara. By creating an account or using the service you agree to them. The short version: use Costara honestly, your data stays yours, and verify orders before you approve them.
1. The service
Costara provides software that extracts pricing from vendor price sheets, compares prices across vendors, and helps restaurants place and approve orders. For distributors, Costara provides a marketplace listing where restaurants can see your prices and send you orders.
2. Accounts
- You must provide accurate information and keep your credentials secure.
- You're responsible for activity under your account, including team members and approved phone numbers you add.
- One business per account unless your plan says otherwise.
3. Plans, billing & trials
- Paid plans bill monthly per location (restaurants) or per the plan terms (distributors). Commission-based vendor plans charge a percentage of completed order value as listed at signup.
- Free trials convert to paid plans only if you add billing details; we don't charge a card we don't have.
- You can cancel anytime; service continues through the end of the billing period. No refunds for partial months.
- Prices may change with at least 30 days' notice.
4. Accuracy — important
Costara's AI extraction is highly accurate but not infallible, and vendor sheets themselves contain errors, blanks, and "call for price" items. You are responsible for reviewing orders before approving them. Costara is a decision-support tool; final purchasing decisions, and the prices you actually pay your vendors, are between you and your vendors. Savings estimates are projections based on your data, not guarantees.
5. Your content
- You own the price sheets, order data, and other content you upload.
- You grant us a limited license to process that content to provide the service (including AI extraction and price comparison).
- You confirm you have the right to upload the price sheets you submit.
6. Marketplace conduct (distributors)
- Listed prices must be real prices you will honor for orders placed through Costara.
- Repeatedly refusing won orders, bait pricing, or manipulating listings may result in removal from the marketplace.
- Commission is due on completed orders originated through Costara.
7. Acceptable use
Don't reverse-engineer the service, scrape other users' data, upload malicious files, use Costara to violate the law, or resell access without a written agreement.
8. Disclaimers & liability
The service is provided "as is." To the maximum extent permitted by law, Costara is not liable for indirect or consequential damages, and our total liability is limited to the amounts you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.
9. Termination
You may close your account anytime. We may suspend or terminate accounts that violate these terms, with notice where practicable. Upon termination you may export your data for 30 days.
10. Changes & contact
We may update these terms; material changes will be announced by email or in-app at least 14 days in advance. Questions: hello@getcostara.com.
Note: this is a starting template — have your attorney review before launch.